14-day initial-purchase window
You may request a refund within 14 calendar days of an initial Tendrite Pro purchase or the first paid charge for a new Tendrite Cloud subscription. We will assess eligible requests promptly and process approved refunds through Paddle.
Cloud subscriptions
You may cancel Tendrite Cloud at any time to stop future renewal. Unless required by law or caused by a billing error, partial billing periods and renewal charges are not ordinarily refundable after the charge has been completed.
How to request a refund
Email support@tendrite.dev or use the Tendrite Support form with the email used at checkout, your Paddle transaction or invoice reference, and a concise description of the issue. Email is preferred for refund and billing matters so the details remain private. Public product feedback is also welcome on Michael's X account. Do not send payment-card details, API keys, tokens, passwords, license keys, or private project contents.
Exceptions
We may provide a refund outside this policy for duplicate charges, a demonstrable billing error, a material service failure, or where required by applicable law. This policy does not limit consumer rights that cannot legally be excluded.
Where the refund appears
Approved refunds are issued by Paddle to the original payment method. Timing depends on Paddle and your payment provider. Subscription-management actions and invoices are available through Paddle's customer portal where applicable.